Premium Online Coaching
Service and Subscription Terms and Conditions
Service terms
Daily Habits
Daily habits need to be completed everyday so that your compliance and progress can be tracked effectively. If 2 or more days of your daily habits are not complete out of your 14 day check in period then not changes will be made to your nutrition plans.
Check Ins
You will need to check in before 9am on your allocated check in day. If check-ins are not received by 9am you will need to wait until your next check in to have your progress reviewed and your plans updated if they are needed.
Updates
If your daily habits are up to date and you have successfully met your coaching targets, if an update to your plan is needed it will be done within 2 business days after your check in has been complete. Updates will be made through the unmasked bodies coaching app and you will be notified once they are done.
Coaching Calls
You will have the option to book a 15 minute coaching call once every 2 weeks as part of your check in to discuss your progress and plans in more detail. You are able to reschedule your coaching call up to 6 hours before your initial chosen call time. If you miss your coaching call or were unable to reschedule within the cut off time frame you will be unable to reschedule a new coaching call until your next check in period.
Communication
To ensure effective correspondence, communication related to your training, nutrition or progress is to be made through the Unmasked bodies coaching App. Messages will be read and responded to between 8:30am to 3:00pm Monday to Friday Australian Western Standard Time
.*Questions or requests related to your membership and payments can be made via email to [email protected]
Payment terms
Payment Amount
The amount you pay for this service will be based on the subscription you chose when signing up. Please refer to the subscription confirmation email that you would have received on sign up for your payment amount.
Payment Frequency
The frequency of your payments will be based on the subscription you chose when signing up. Please refer to the subscription confirmation email that you would have received on sign up for your payment frequency.
Trials
If you have enrolled to this service on a trial basis you can cancel at any time during the trial period without being bound to the minimum term or cancellation notice period detailed below. Once your trial has ended and your first payment has been made you will be bound to all terms and conditions outlined in this document.Minimum Term - The minimum term for online coaching services is 12 weeks.
Suspension
Suspension for coaching services is unavailable. If you need to take a break for any reason please read the cancellation policy below.
Cancellation
After the minimum term, you can cancel your subscription at any time with 7 days notice by submitting your cancellation request through our "Cancellation Request Form".
*Your cancellation request will only be valid if you are outside of your minimum term. Any payments scheduled within the 7 day notice period will be processed as normal. After the 7 days your payments and access to this service will be stopped. Any outstanding payments will still be valid for collection even after your cancellation date. If payments are still outstanding 14 days after your cancellation date any remaining amounts may be sent for debt collection by a third party.
Re-Enrolment
If you choose to re-enrol you will have access to the subscriptions options available at the time of enrolment. Any previous discounts or special rates will be forfeited at the time of cancellation. When re-enrolling your minimum term is reset to the minimum 12 weeks.
Refunds
On this agreement, you are not entitled to any refunds. All amounts made must be used for the service outlined in this agreement. Non-participation in the service offered does not make you eligible for a refund for any amounts paid.
Failed Payment
If for any reason you miss a payment, your access to the Unmasked bodies coaching app will be suspended until the payment has been processed. All payments and subscription terms outlined in this document will still be active during this suspension and you will still be required to pay for the service under the terms and conditions outlined above. You will be required to rectify it within 7 days to avoid any further actions needing to be taken. If no attempt is made to rectify it within 7 days your contract may be terminated and the remaining amount owed (inclusive of notice periods and minimum terms) may be sent for debt collection by a third party.
Disclaimer
The program you have chosen to enrol in integrates physical exercise and nutritional guidance. It is imperative to acknowledge that engaging in such activities may carry inherent risks, including physical injury and potential reactions to changes in nutrition. By opting to commence this program, you affirm your understanding that the service provider is a qualified personal trainer and not a registered or qualified dietitian or nutritionist.
Therefore, the provider does not possess the capability to treat, cure, or diagnose any injuries or illnesses. Any nutritional advice offered is of a general nature and should be interpreted as such. Furthermore, by initiating this program, you confirm that you have consulted with a medical professional and received clearance to participate in activities of this nature. You recognise that Unmasked Bodies, its directors, registered affiliates, contractors, or employees assume no liability for any injuries, illnesses, or fatalities that may arise from your involvement in the services provided.
Should you experience any injury or illness during the course of the program, it is strongly advised to discontinue participation immediately and seek appropriate medical attention. By engaging with this service, you acknowledge that you have thoroughly read and comprehended all the points delineated in these terms and conditions and unreservedly agree to adhere to them.